FAQ

To become a bidder for one of our auctions, you must complete our Bidder Registration form found on our website. You can either fill out the form online, or you can download and submit it by email. Once it is completed and accepted by our Client Services team, you will be contacted via email or by phone.

When you are registering to bid, you are required to have government-issued photo identification (e.g. a driver’s license or passport), a valid credit card, and a Bank Letter of Guarantee. If you are registering to bid as a dealer, a copy of your dealer license will also be required for sales tax purposes.

If your financial institution will not issue a Bank Letter of Guarantee you can request instead a Letter of Credit or equivalent. Please contact our Client Services team to discuss alternative options should you have further questions.

We ask for credit card information for identify verification and process a credit card authorization and purchases, where applicable. Broad Arrow Auctions does not release any credit card information to any third parties and it is only stored within our secure payment processing platform so that it can be used as a payment method for later purchases or fees.

*Please note we do not accept credit cards for the purchase of automobiles*

This is a letter issued by your financial institution identifying that the bank will guarantee a check written by you up to a certain amount. The Guarantee must also state that “no stop payments will be issued” and that the Guarantee is to be used for the purposes or purchase(e) made at a Broad Arrow Auction.

There are some alternatives, such as a Letter of Credit. If you submit a Letter of Credit, payment will be required in certified funds only and personal checks cannot be accepted. Certified funds include wire transfers, certified checks, and cash.

Yes, every auction has specific bidder registration terms and fees based on applicable local regulations, and fees. It is also requested that you register for each auction you attend, as some of your documentation, including payments methods and abilities may have expired since your previous auction registration.

Each auction's registration fee is different and is dependent on the location and type of auction. Please refer to the Bidder Registration Form for the applicable registration fee for a particular auction.

No, the fee is non-refundable.

Pre-authorization of your credit card is not actually a charge, but rather, this credit validation may be used simply to validate your card. Unless charged for purchases, any pre-authorization amount will automatically fall off your account within seven to thirty days after the auction, depending on your credit card company, and will not show up on your statement, nor accrue any interest on your account.

It is recommended you register prior to an auction to ensure all your documentation has been successfully accepted and to avoid any onsite delays. However, you can still register onsite and our Client Services team will be there to assist you.

When you have completed your bidder registration form that means it will be under review for our team to check credentials, and payment details, should you be a successful bidder at our auction. Once you are approved, one of our Client Services team members will contact you directly via email or by phone to confirm.

Prior to the auction starting, we will have Client Services team members onsite during our preview times, for you to pick up your bidder registration package. Within the package will be your bidder pass and your bidder paddle number.

Even if you are unable to attend our auction in person, Broad Arrow Auctions offers alternative bidding options. Telephone, Absentee, and Online bidding are available. Please contact one of our Client Services team members at info@broadarrowgroup.com or by calling +1-313-312-0780 to discuss our alternative bidding options.

All payments made to Broad Arrow Auctions must be made in the form of certified funds, unless you have provided a Bank Letter of Guarantee. Certified funds include wire transfers, certified checks, and cash.

If you are interested in selling your car at auction, please email info@broadarrowgroup.com and one of our team members will get back to you. If you would like to speak to someone over the phone or would like to arrange an in-person meeting, please visit our team page and select any one of our team members and they will be happy to discuss your car or collection and the consignment process with you. Alternatively, we do offer a consignment form on our website HERE to submit the details about the car you wish to consign. Once you have submitted the online form, one of our team members will get back to you to discuss your potential selling options.

When offering your car at auction, you will be responsible for an auction marketing fee (depending on the auction), as well as a seller’s commission, which will be determined between you and one of the Broad Arrow team membersbased on the auction venue, estimated value of car, and desired reserve price.

A seller’s commission is the fee earned by Broad Arrow Auctions for successfully selling your car at auction and is customarily calculated as a percentage of the car’s final hammer price - the price achieved by the auctioneer on the day of the auction.

When selling your collector car with Broad Arrow Auctions, we require the current title in the owner’s name. If the title is registered to a business or other entity, we will work with you to obtain the proper paperwork and agreements.

If you are located outside of the United States, we require valid ownership paperwork in your country of residence and can facilitate the necessary requirements to offer your car at auction in North America. Please contact us to discuss any questions you may have regarding consignment from overseas. 

Please send any titles, registrations, and/or bills of sale and accompanying paperwork to our Client Services team at info@broadarrowgroup.com or by calling +1-313-312-0780 to arrange delivery.

Please send any files and associated historical items to our Client Services team at info@broadarrowgroup.com or by calling +1-313-312-0780 to speak to one of our team members about delivery. Some items are best transported with the car directly whereas historical files are best kept in the care of our Research team.

You can attend an auction by becoming a registered bidder, or if the auction offers general admission, after paying the general admission fee. Admission costs are based on auction venue, so please reference our Auction page for admission fee details.

Broad Arrow Auctions offers live streaming of all our auctions, both in browser-based and mobile device formats. There will be a link directing you to our live broadcast that will be made available on our home page once the broadcast has begun. This streaming is usually available about 15 minutes prior to each auction day. Please note that you may experience some time lag depending on the speed of your interest connection and then internet connection at an auction site. If you plan to bid remotely real-time by phone or through our online platform, please contact our Client Services team in advance of the auction. 

During live auctions it is hard to predict exactly when a lot might be up for offer given the crowd's interest and how many bids will be placed. On average, approximately 15 lots are sold every hour at a live auction.

Viewing our offering is easy. Simply go to the auction you are interested in and click view lots. There are several search filters to search by make, price, lot, etc. If you are having trouble finding something specific, please contact a Client Services team member at info@broadarrowgroup.com or by calling +1-313-312-0780 and we will be sure to help.

All cars need to arrive at the location of the auction several days prior to the preview date set for the auction. Each arrival date is different for each auction and will be included in your consignment agreement contract. Please refer to your agreement for the specific date, or contact a member of our team at info@broadarrowgroup.com or by calling +1-313-312-0780.

There are a few truck carriers that we would recommend depending on your location. If you are shipping internationally we can also recommend carriers for you as well. Please contact a member of our team at info@broadarrowgroup.com or by calling +1-313-312-0780.

Delivery locations are determined prior to auction and are given to our recommended carriers in advance of the sale. If you are transporting your car independently, please contact a member of our team at info@broadarrowgroup.com or by calling +1-313-312-0780, to receive delivery instructions.